Shipping & Delivery
We have a no refund and return policy. Once an order is placed, you cannot cancel or make a refund.
We discourage any modifications to the cakes after the payment is sent and order is confirmed. Modifications are limited and evaluated on a case by case basis.
Please email us [email protected] or call 2881 1830
Changes can be made if they are notified notified at least 3 days prior to the due date. Dates can be delayed but not advanced.
Please email us [email protected] or call 2881 1830
Yes, certain products can be shipped overseas. Please contact us for more information.
Yes, we deliver to Hong Kong island (HKD 150), Kowloon (HKD 250) and N.T. (HKD 350). We do not deliver to outlying islands. A delivery fee will be charged based on the location. However, we don’t guarantee delivery and delivery orders are based on delivery schedule availability.
Product
Gluten is a family of proteins found in grains like wheat, rye, spelt and barley. The two main proteins in gluten are glutenin and gliadin. Gliadin is responsible for most of the negative health effects. When flour is mixed with water, the gluten proteins form a sticky network that has a glue-like consistency. This glue-like property makes the dough elastic, and gives bread the ability to rise when baked. Gluten can cause problems for people with certain health conditions. This includes celiac disease, gluten sensitivity, wheat allergy and some other diseases. In August 2013, the United States Food and Drug Administration (FDA) issued a new definition for “gluten-free” for the purpose of food labeling. For a food to be labeled as gluten-free, the FDA states that it must contain no more than 20 parts per million (ppm) of gluten. Cakes and breads generally contain gluten. At Cakely World, we offer a wide range of products that are gluten free. However, our products are made in Hong Kong in a facility where gluten and nuts are handled. If you have allergies to gluten, eggs, dairy, nuts or soy please use your own discretion or talk with your doctor before ordering our products as all our products are made in a common kitchen, there is a risk of cross contamination.
Vegans are people who chose not to consume dairy, eggs or any other products of animal origin, in addition to not eating meat like the vegetarians. At Cakely World, we offer a wide range of products that are catered for Vegans.
Our cupcakes should be stored at room temperature. It is best to consume on the day you purchase the cupcakes as they are baked with natural ingredients and preservatives free.
Our cupcakes come in two sizes: Bite size (Bottom: 3.5cm) & Regular size (Bottom: 5cm).
Yes, we do! Let us know what you have in mind and we can provide you with a quote. Or you can take a look at our Bespoke section.
All our products are handmade. We also use a lot of fresh ingredients. Fresh flowers are also used for decorations. As a result, it would be impossible to have identical cakes. In addition, all the photos in our marketing materials are taken professionally with studio lighting.
At Cakely World we have your health interest at heart and we recommend you consult with your medical specialist before starting any diet or meal plan. Any customers that have any form of medical condition, food intolerances or food allergies please be aware that whilst all of our meals are free of gluten, dairy, preservative, additives, there re other food sources used in our kitchen, so there may be traces of products such as milk, eggs, gluten, seafood, peanuts, other nuts, sesame seeds and capsicum. Cakely World will not be liable for adverse reactions to food consumed or other items an individual may come into contact with whilst eating any of out meals or itemized food sources.
Other
If a disruption arises during our bakery’s working hours, we will try to be in touch with our customers to work out feasible arrangements. Customers will usually need to decide if they would like to proceed with the order with a possible earlier collection time, or postpone their order. In any case, no cancellation or refunds will be provided.
If the disruption arises unexpectedly during our bakery’s off hours, some orders may be ready for collection or for delivery but some may not be ready at the previously requested time. We will communicate with each customer individually when everything resumes. In which case, no cancellation will not be possible.
If a T8 or above weather warning or Black Rain is hoisted during our bakery’s working hours, our delivery services will be delayed. We will try to be in touch with our customers to work out feasible arrangements. In any case, no cancellation or refunds will be provided.
Customers will usually need to decide if they would like to proceed with the order with possible earlier collection or postpone their order. If the weather warning is hoisted unexpectedly during our bakery’s off hour, some orders may be ready for collection or delivery but some may not be ready at the previously requested hour. We will need to communicate with each customer upon removal of the weather warnings or via email during hoisting of warning signals.
